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FREQUENTLY ASKED QUESTIONS
Ordering & Delivery


Q: How do I order a report?
A: You can order reports directly from our online store. We also receive orders by phone or e-mail.

Q: In what formats are your reports available?
A: Our reports are available in print and PDF format.

Q: Which PDF license should I choose?
A: We offer two PDF user licenses – PDF 1-5 user license and PDF corporate license. The PDF 1-5 user license allows limited distribution to up to five individuals within your own organisation. The corporate PDF license is a user license for unlimited use within an organisation or company. It is typically applicable for larger corporations and when a company for instance wants to publish the report on its intraweb for business intelligence .

Q: Can I order additional paper copies of a report?
A: We can offer additional paper copies for a reduced price when you order one of our reports.

Q: When do I receive a report after placing an order?
A: Reports in PDF format will be delivered by e-mail to your registered e-mail address within a few hours during regular office hours (0900-1800 CET).  Printed reports are dispatched within 24 hours once your order has been approved.

Q: What credit cards do you accept?
A: We currently accept the following credit cards: Eurocard, Mastercard and Visa.

   

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